Returns & Shipping

Shipping Policy

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Shipping Methods: We offer standard and expedited shipping options.
  • Delivery Time: Standard shipping usually takes 3-5 business days, while expedited shipping can take 1-3 business days, depending on your location.
  • Tracking: Once your order is shipped, you'll receive a tracking number to keep an eye on your package.

Return Policy

Your Satisfaction is Our Priority:

  • Contact Us: If you're not head over heels in love with your Kera Mane purchase, we want to know about it! Reach out to us at We're here to ensure your experience with us is nothing short of amazing.
  • Feedback Matters: Your thoughts and experiences with our products are incredibly valuable to us. We're always eager to hear your feedback as it helps us improve and assists you in achieving your hair goals.
  • Assistance with Returns: If you need to make a return, just let us know. We're committed to making the process smooth and hassle-free.
  • Return Policy Details: Please contact us within a certain number of days from your purchase date (please check our website for specific details) if you wish to return your product.
  • Refunds: Once we receive and inspect your returned item, we'll process your refund as quickly as possible.

Note: For the most accurate and detailed information regarding returns, including any specific conditions or exceptions, please refer to the detailed return policy on the Kera Mane website or get in touch with our customer service team.

We're dedicated to ensuring that your journey to smoother, silkier hair is delightful from start to finish!


Damaged Products? No Worries!

  • Hassle-Free Replacements: If your Kera Mane product arrives damaged, rest assured, we've got your back. We'll happily provide a replacement at no extra cost to you.
  • Get in Touch: Just drop us an email at within 30 days from the original shipment date. Let us know about the issue, and we'll take care of the rest.
  • Shipping for Replacements: While we cover the cost of the replacement item, please note that additional shipping fees may apply.
  • Quick Resolution: Our goal is to resolve your concerns swiftly and satisfactorily.

Note: For more detailed information or specific queries regarding replacements, feel free to visit the Kera Mane website or contact our customer service team. We're here to ensure your experience with Kera Mane is smooth and enjoyable, even when things don't go as planned!

Returns and Refunds

Easy Returns, No Stress:

  • Return Window: You have 30 days from the original shipment date to return your unused and unopened Kera Mane products.
  • Self-Return Process: To initiate a return, simply contact us at We'll guide you on where to send your return. Remember, you'll need to handle the return shipping yourself.
  • Refund Details: We'll refund the price of the product minus the shipping cost. The refund will be credited to your original payment method.
  • Purchase Verification: Please note, we only accept returns for products purchased directly from our website.
  • Start Your Return: Reach out to us with your order number and details of the products you wish to return. We'll confirm the return address and any further steps needed.
  • Refund Processing: Once we receive your returned item, your refund will be processed within 7-10 days, minus the cost of return shipping. Please understand that original shipping charges are non-refundable.

Note: For a smooth return process, ensure the product is in its original packaging. For more information or assistance with your return, feel free to contact our customer service team. We're here to make your experience with Kera Mane as seamless as possible, even when it comes to returns.